Help & Contact

We want to help answer all your questions about Warmup’s range of underfloor heating systems and thermostats.
If you have a query about an online order or general enquiry, please see our help sections and Frequently Asked Questions section below.

Easter Break Notice

We will be closing at 6:00 PM on Thursday (03/04/2026) for the Easter break and will reopen on Tuesday (07/04/2026) at 8:00 AM.

Our technical support line is open 24 hours a day, 7 days a week, all year round.

Annual Awards Night

Warmup is holding its Annual Awards Night on Friday 2 October. Our last order cut-off is 12:00pm, and our sales and customer service phone lines will close at 1:00pm.

If you need urgent technical assistance after 1:00pm, our 24-hour emergency support line remains available on 0345 345 2288.

Thank you for your understanding.

Christmas Opening Times

As we embrace the festive season, please be aware of our updated schedule: Our Office and Trade Counter will take a holiday break from 3pm on December 24th until 8am on January 2nd. We still have our 24/7 helpline EVERYDAY during this period – available for emergencies on 0345 345 2288. Additionally, our last and first order dates are as follows:

Last Order23rd December 2025
Last Delivery23rd December 2025
First Order2nd January 2026
First Delivery5th Jan January 2026
Get an Instant Quote

Warmup offers an extensive range of electric and water floor systems compatible with all floor types, rooms and projects.

Product Literature

A wide range of manual and installation instructions for underfloor heating systems and thermostats manufactured by Warmup.

Technical Support & Frequently Asked Questions

Helping you answer all your questions about Warmup’s range of underfloor heating systems and thermostats.

Store Locator

Find your nearest Warmup retailer by entering your postcode. Purchase Warmup underfloor heating products in-store

Contact Us

Our technical support line is open 24 hours a day, 7 days a week, all year round.

Phone

0345 345 2288

Customer sales queries

uk@warmup.com

Customer Services Manager

Warmup PLC Unit 704 Tudor Estate, Abbey Road, London NW10 7UW

At Warmup we aim to provide the best service and best products. If for any reason you feel that we have not met your expectations, please contact us via the following routes.

We will try our best to resolve all issues with you as quickly as possible, if we are unable to resolve your problem straight away, our advisors will agree a resolution process and timeline with you.

Telephone: 0345 345 2288
Email: complaints@warmup.com

Write to us at:
Customer Services Manager,
Warmup PLC
Unit 704 Tudor Estate,
Abbey Road,
London NW10 7UW.

Warmup Trade Counter

Central London’s only floor heating advisory centre, warehouse and 2 hour delivery service, with early opening and late closing times

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Quoting Tools: instant, accurate, flexible

Warmup offers an extensive range of electric and water floor systems compatible with all floor types, rooms and projects. Now with 7iE and Smartcare.

Electric Systems

  • ✓ Ideal for zones less than 25m²
  • ✓ Ideal for single rooms
  • ✓ Does not alter floor levels
  • ✓ Great for renovations
  • ✓ Access to bespoke 24/7 Smartcare

Electric Systems Quote
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Water Systems

  • ✓ Ideal for larger zones over 25m²
  • ✓ Rapid auto heat loss calculations
  • ✓ Compatible with existing central heating systems
  • ✓ Great for new-builds
  • ✓ Access to bespoke 24/7 Smartcare

Water Systems Quote
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Projects Division Consultation

  • ✓ Bespoke heating solutions for new-build projects and larger renovations
  • ✓ Dedicated team to work with you
  • ✓ World-class expertise in R&D, building regulations and energy performance
  • ✓ Detailed system layouts for each stage of the project

Get In Touch with Warmup’s Projects Division
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For areas of 24m2 or more, use our full quoting system
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